We run your OpenText
With over 100 years of combined experience, our experts ensure that your OpenText environment runs smoothly, securely, and reliably.
Where your OpenText environment runs
On premises in your own data centre, in our managed cloud, or in your own cloud account. We take over operations in all three cases.
On premises, in your data centre
Your OpenText environment stays where it is: on your hardware, in your network, under your policies. We still run it — over secured remote access and, where it is needed, on site.
- Operated on your hardware and in your network
- No data movement — the archive stays with you
- Secured remote access, on-site visits on request
- Patches, database, backup and recovery by us
- Also for environments that may never see a cloud
Run your Infra in our Cloud
Looking for a stable OpenText Cloud? Run your OpenText environment in our managed cloud infrastructure – at a fixed price, no surprises. We take care of hosting, security, and availability so you can focus on your core business.
- Hosting in our managed cloud (AWS/Azure)
- Fixed-price model – full cost transparency
- Including monitoring, backups & security
- SLA-guaranteed availability
- Scalable & expandable at any time
In your own cloud account
Your AWS or Azure account, your contracts — operations are ours. The right fit when the cloud is settled but the bill should stay with you.
- Operated in your own AWS or Azure account
- Infrastructure as code, versioned and traceable
- Your contracts, your cost centre
- Monitoring and alerting as in our own cloud
How much you hand over
From occasional help to full ownership. You can change the level without changing the provider.
Support on Demand
We support you flexibly exactly when you need us – fast, uncomplicated, and transparently based on effort.
- Support on demand (Ticket, Email, Phone)
- Billing based on effort or hourly packages
- Best-effort response time without fixed SLA
Support with SLA
Predictable support with defined response times and clear responsibilities – suitable for productive systems.
- Defined response and resolution times (SLA)
- Prioritization & escalation levels (e.g., P1–P5)
- Support times as needed (e.g., 8x5, optional 24x7)
- Regular service reviews & reporting
Operational Takeover
We take over the complete operation of your solution – reliably, proactively, and with end-to-end responsibility. Our AI-optimized support processes ensure early error detection and efficient solutions.
- Proactive monitoring & incident management
- Patch/Update management, Backup & Restore
- Operation, stabilization, and continuous optimization
- Optional: Further development & roadmap support
What we operate
An OpenText environment is more than one application. These are the parts we take responsibility for.
OpenText Content Server
The platform itself: modules, permissions, workflows — and their development while it stays in service.
Extended ECM for SAP
The link into SAP: business objects, workspaces and archiving along your SAP processes.
Extended ECM for SuccessFactors
Personnel files, contracts and retention inside the HR process, wired straight into SuccessFactors.
Archiving and storage
Archive Center, ArchiveLink and storage back ends — including retention periods and orderly disposal.
Database and infrastructure
Database, application servers, search and the machines underneath, backup and recovery included.
Interfaces and migrations
Feeds from third-party systems, bulk imports and moving legacy holdings onto the Content Server.
Additional Modules
24/7 On-Call
On-call service and fast support even outside regular hours
Monitoring & Alerting
Proactive monitoring with automatic alarms for early detection of disruptions
Security Hardening
Hardening of systems and applications to increase security standards
Release/Deployment Management
Structured and automated deployments for faster, stable releases
Let us talk about your operation
Tell us where your environment runs and what hurts today. We will tell you what we can take over — and what we cannot.