We provide flexible support exactly when you need us – quickly, easily and transparently based on effort.

• Support available upon request (ticket, email, phone)

• Billing based on effort or as an hourly package

• Best-effort response time without a fixed SLA

Our add-ons flexibly complement support and operations, enabling a perfectly tailored expansion – depending on the needs and criticality of your systems:

• 24/7 availability: On-call service and rapid support even outside regular business hours

• Monitoring & Alerting: Proactive monitoring with automatic alarms for early detection of malfunctions

• Security Hardening: Hardening of systems and applications to increase security standards

Predictable support with defined response times and clear responsibilities – suitable for production systems.

• Defined response and solution times (SLA)

• Prioritization & escalation levels (e.g. P1–P5)

• Support hours as needed (e.g. 8x5, optionally 24x7)

• Regular service reviews & reporting

Our add-ons flexibly complement support and operations, enabling a perfectly tailored expansion – depending on the needs and criticality of your systems:

• Release/Deployment Management (CI/CD): Structured and automated deployments for faster, more stable releases

• Lifecycle Management: Regular updates, patch management, and technology cycle planning (EOL/EOS)

• Documentation & Knowledge Transfer: Clean documentation and handover for maximum transparency and sustainability

We take over the complete operation of your solution – reliably, proactively and with end-to-end responsibility.

• Proactive monitoring & incident management

• Patch/update management, backup & restore

• Operation, stabilization and continuous optimization

• Optional: Further development & roadmap support