Your OpenText Operation
With over 100 years of combined experience, our experts ensure that your OpenText environment runs smoothly, securely, and reliably.
Run your Infra in our Cloud
Looking for a stable OpenText Cloud? Run your OpenText environment in our managed cloud infrastructure – at a fixed price, no surprises. We take care of hosting, security, and availability so you can focus on your core business.
- Hosting in our managed cloud (AWS/Azure)
- Fixed-price model – full cost transparency
- Including monitoring, backups & security
- SLA-guaranteed availability
- Scalable & expandable at any time
Support on Demand
We support you flexibly exactly when you need us – fast, uncomplicated, and transparently based on effort.
- Support on demand (Ticket, Email, Phone)
- Billing based on effort or hourly packages
- Best-effort response time without fixed SLA
Support with SLA
Predictable support with defined response times and clear responsibilities – suitable for productive systems.
- Defined response and resolution times (SLA)
- Prioritization & escalation levels (e.g., P1–P5)
- Support times as needed (e.g., 8x5, optional 24x7)
- Regular service reviews & reporting
Operational Takeover
We take over the complete operation of your solution – reliably, proactively, and with end-to-end responsibility. Our AI-optimized support processes ensure early error detection and efficient solutions.
- Proactive monitoring & incident management
- Patch/Update management, Backup & Restore
- Operation, stabilization, and continuous optimization
- Optional: Further development & roadmap support
Additional Modules
24/7 On-Call
On-call service and fast support even outside regular hours
Monitoring & Alerting
Proactive monitoring with automatic alarms for early detection of disruptions
Security Hardening
Hardening of systems and applications to increase security standards
Release/Deployment Management
Structured and automated deployments for faster, stable releases